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After-Sales Support

Warranty & Support Centre

We stand behind every product and installation we deliver. Explore our warranty policies, support options, maintenance plans and troubleshooting guides.

Warranty Coverage

Our Warranty Promise

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Solar Panels

25 Yrs
Product performance warranty
80% output guaranteed at 25 years
âš¡

Inverters

5 Yrs
Manufacturer warranty
Repair or replacement on defects
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Lithium Batteries

10 Yrs
or 6,000 charge cycles
Whichever comes first
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Our Workmanship

2 Yrs
Installation quality warranty
Free repair of installation faults
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How to Get Help Fast

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WhatsApp Support

Fastest response. Send a message with your issue and a photo. Available Mon–Sat, 8am–6pm.

Chat on WhatsApp
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Submit a Support Ticket

Create a formal support ticket for warranty claims, complex issues or documentation requirements.

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Phone Support

Speak directly to a technician. For emergency support after hours, leave a message and we'll call back urgently.

📞 +263 71 320 2656
Self-Help

Common Issues & Quick Fixes

âš¡ Inverter Problems

Inverter is beeping continuously
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Check the LCD display for an error code. Common causes: (1) Overload — disconnect non-essential appliances; (2) Low battery — charge from grid or wait for solar; (3) High temperature — ensure adequate ventilation. Share the error code with our team if you can't resolve it.
Inverter not switching on
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Check: (1) Battery voltage — should be 48V+ for 48V systems; (2) All DC circuit breakers are ON; (3) Battery terminals are connected and tight; (4) No blown fuses on the DC side. If all checks pass, contact our support team.
Inverter shows grid fault (F06)
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F06 typically means the grid voltage or frequency is out of acceptable range, or there is no grid supply. The inverter automatically switches to battery mode. This is normal during load-shedding. If it shows when grid is present, check your changeover switch position and AC input wiring.

🔋 Battery Problems

Battery draining faster than expected
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Possible causes: (1) Added more appliances — check your load; (2) Battery capacity has degraded — book a battery health check; (3) Incorrect battery settings on inverter — verify battery type and capacity settings match your battery; (4) Parasitic loads — check for devices left on standby.
Battery not charging from solar panels
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Check: (1) Are panels facing the sun? Check for shading; (2) Is PV input breaker/switch ON?; (3) Check MPPT settings on inverter; (4) Check that battery is not already full; (5) Inspect MC4 connections for damage or corrosion. If still not charging, book a technician visit.
Battery swelling or hot to touch
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âš  URGENT: Disconnect the battery immediately and do NOT charge it. Move it to an open, ventilated area away from flammable materials. Contact our support team immediately. Swelling batteries (especially lithium) can be a fire hazard and must be properly disposed of.

Can't find your issue? Our technicians are ready to help.

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Warranty Claims

How to Claim Your Warranty

If you believe a product or installation is faulty and covered by warranty, follow these steps to make a claim:

  1. 1. Gather documentation — your purchase invoice, warranty certificate and product serial number.
  2. 2. Submit a support ticket — describe the fault with photos or video evidence.
  3. 3. Technician assessment — we'll schedule a visit to assess the fault within 48 hours.
  4. 4. Resolution — we'll repair or replace under warranty, or advise on cost if not covered.
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What's NOT Covered by Warranty

  • ✕Physical damage from accidents, misuse or improper handling
  • ✕Lightning or surge damage (use proper surge protection devices)
  • ✕Water damage from flooding or improper installation
  • ✕Modifications or repairs by uncertified technicians
  • ✕Normal wear and tear (batteries have cycle-life limits)
  • ✕Cosmetic damage that doesn't affect performance